Dutch Customer Care Representative for Zalando in sunny Lisbon

Description Dutch Customer Care Representative for Zalando in sunny Lisbon

We are looking for thinkers and doers, pro-active, cooperative and motivated people who are excited to provide high-quality service and have conversations.
Demonstrate enthusiasm, humor and positive energy, deliver an outstanding customer experience at every single opportunity. Assist end customers before, while and after purchase.

Responsibilities

• Address customer concerns, inquiries by interaction in a professional and friendly manner;
• Provide Information regarding shipping and delivery;
• Assist with questions to products on website;
• Answer payment and invoice queries;
• Help customers with returns, complaints, vouchers and discount codes.

Requirements Dutch Customer Care Representative for Zalando in sunny Lisbon

• Fluent written and verbal communication skills in Dutch;
• English skills (B1 level);
• Experience in telephone customer service / call center environment (preferred);
• Excellent communication skills, interpersonal skills and team spirit;
• Prepared to learn and take new information on board every day;
• Affinity for internet-based products and services;
• Solution focused with eye for detail and quality;
• Highly empathetic and customer centric mindset;
• Fun providing service and having conversations.

Offer Dutch Customer Care Representative for Zalando in sunny Lisbon

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Fixed-term, renewable contract with the possibility of permanent employment;
• Private health insurance after 6 months of employment;
• Possibility to live in one of our apartments*;
•Initial flight expenses refund;*
• Annually complementary return flight to your home country (within Europe);*
• Free Portuguese language courses, sport activities and organized events.
*For relocated applicants

How to apply

Please use the apply button below

Location

Lissabon

Publication date

19.10.2016

Publication end date

18.01.2017

Dutch Customer Care Representative for Zalando in sunny Lisbon