1st Line Technical Support Engineer - German

Job Profile for Technical Support Engineer:
The Technical Support Engineers receive calls from customers of technical products and provides them with technical support regarding their storage devices.
Your main responsibility as Technical Support will be to:
Provide a satisfactory solution to the customer with their technical questions, always trying to exceed the customer’s expectations.
Provide the best customer service in all possible aspects.
Cover the assigned line with the utmost sense of responsibility.
Escalating to 2nd line support when necessary.

Candidate Profile for Technical Support Engineer:

Fluent German/English (both written and verbal). Advanced English is required as this position is within a multinational environment.
Education on MBO level.
Proven Technical Skills
Strong customer focus as you will be dealing with a variety of people from different backgrounds.
Good typing skills.
Basic networking knowledge.
Proven technical skills within a similar role.
Clear communicator.
Good personal organisational and multi-tasking skills.
Team player as you will join a sharp team with a good team spirit.
Knowledge of hardware on a user level.

Our client is an international service provider for storage devices who is currently looking for the following 1st line Technical Support Engineers to join their well established team:

German
If you have an affinity with storage device products (data backup, removable storage products such as external drives, portable hard drives etc), are customer-oriented and enjoy working in an international environment with people from different nations and cultures, then this is the perfect opportunity for you!

Blue Lynx believes in a professional, proactive approach on behalf of both client and candidate. Blue Lynx is focused on building a highly specialised advanced network to assist clients and candidates fulfill their aspirations.
As a member of the ABU, Blue Lynx Employment observes all the rules of the ABU CAO (Collective Employment Agreement for Temporary Employees). This collective agreement sets down the terms and conditions for both employer and employee including: legal position, remuneration, notice periods, training, etc., and follows the system of phase contracts.