Department : Customer Service
Reports to : Team leader / Customer Service Manager
Responsibilities: The Customer Service representative’s prime responsibility is to ensure that our company is performing at the highest level possible in relation to the customers’ needs.
This position will involve following :

• Order entry and processing
• Answering the phone
• Customer Support
  This position is primary interface between our client and the customers. As such, it must represent the company in a very positive and responsive manner. Order entry and processing and answering the phones are priorities but the position is not confined to these activities. The customer service representative is expected to take the initiative and will also be resolvingcustomers related issues, interfacing as needed with internal personal such as Sales representative, Invoice and Accounting department, IT department to ensure an efficient and rewarding relationship with our customers.
  The customers may ask questions about orders received, orders sent, about their invoices and clearing or tools we are using like bring on line or web hosting for example.
  The customer service representative is the customer’s contact in the company and should look for the answers to all questions and communicate them as fast as possible.
• Database maintenance Responsible for updating/maintaining the accuracy of computer-based information relating to customers details requirements and profiles.
• Functional backup This position will provide backup as necessary to the customer service representative of other countries as far as orders and phones are concerned.
  This position can also involve special function like translation, working with key accounts or other functions required in a new department.

Knowledge of French + Dutch / Flemish