Position summary

The Customer Service representative’s prime responsibility is to ensure that our company is performing at the highest level possible in relation to the customers’ needs. This position will involve following :

• Order entry and processing
• Answering the phone
• Customer Support

This position is primary interface between our client and the customers. As such, it must represent the company in a very positive and responsive manner. Order entry and processing and answering the phones are priorities but the position is not confined to these activities. The customer service representative is expected to take the initiative and will also be resolving customers related issues, interfacing as needed with internal personal such as Sales representative, Invoice and Accounting department, IT department to ensure an efficient and rewarding relationship with our customers.

The customers may ask questions about orders received, orders sent, about their invoices and clearing or tools we are using like bring on line or web hosting for example.
The customer service representative is the customer’s contact in the company and should look for the answers to all questions and communicate them as fast as possible.

• Database maintenance
• Responsible for updating/maintaining the accuracy of computer-based information relating to customers details requirements and profiles.
• Functional backup
• This position will provide backup as necessary to the customer service representative of other countries as far as orders and phones are concerned.
• This position can also involve special function like translation, working with key accounts or other functions required in a new department.

• Experience in Customer Service.
• Speak one of the following languages in combination with English:French or German

Since the beginning at we have been committed to helping people connect with each other through flowers from our professional retail florists. Whether it is across town, throughout the country, or around the world, we touch people with flowers.

Our mission has been to enable consumers all over Europe, whether an individual or a company, a cost effective way to send flowers anywhere in the world. With their florist members, we work to be the most reliable and most innovative floral industry partner. As a result, we make it easier to send flowers.

EUR 1800-2000 gross per month