We are looking for international Customer Service Representatives for a successful international service company in Amsterdam! Native German, French, English, Swedish or Finnish.


Customer Service Representatives


Are you looking for a service orientated position within a successful international company? Is working in customer service and important clients your passion? Are you looking for a permanent position in Amsterdam? Are you native German, French, English, Swedish or Finnish? Then we are looking for you!

For a fast growing international company we are looking for an Customer Service Representative. You can start immediately.

Main tasks & responsibilities
• Accountable for providing a high level of response to the customers of our clients.
• Ensures that all communication with customer is within the guidelines of the client.
• Follows prescribed problem resolution procedures.
• Handles customer’s queries arising from the clients products.
• Ensures that cases and calls are logged in accordance with the Data Quality guidelines.
• Ensures that all data is collected accurately.
• Ensures that service levels are achieved as communicated by the Account Manager.

• Previous experience of working in a Customer Contact environment.
• Experience with Internet and related software.
• Communicates in one of the native languages (Finnish, Swedish, French, English or German) and English fluently in both written and verbal.
• Affinity with e-commerce / sales / after sales.
• Keen interest in telecom or sports
• Basic technical knowledge regarding computer usage.
• A working knowledge of MS Word / Excel.

• A salary between € 1550 and €1800 (gross) based on 40 hours per week.
• 6 month definite contracts for at least 20 hours per week, and on the long run even indefinite contracts.
• 24/7 free public transport travel card to explore the Netherlands by bus, train, tram and metro. The value of this card is € 500 per month.
• Very close to major transport hub
• Development opportunities to Team leader and beyond.
• 10% discount on collective health insurance.
• Quarterly bonus scheme for all call centre agents - max 4 % of monthly salary.
• Onsite cafeteria – delicious meals for EUR 3 per day.
• Training program and National Call Centre Agent Certification
• Employee referral program with bonuses.
• Discounts on G-STAR clothing.
• Discounts ranging from 5% up to even 33% on Centraal Beheer’s car, motor, house, theft insurance, legal assistance insurance etc.

If you are interested in this opportunity please apply online . For additional information regarding this role please contact Marlies Deun on 020 – 796 9040.