The position of Customer Support is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service up to but not limited to, assist with incoming telephone calls, order processing, order tracking, calling customers, maintaining accurate and current dealer notes pertaining to conversations, assist the Sales Support Specialist as necessary, follow up. The Customer Support will know the importance of Excellent customer service. This person must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be willing to learn new processes and programs, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. The position requires strong customer relations skills, excellent communications skills and the ability to work effectively within a team environment.

• Provide Excellent Customer Service
• Handle all Customer Service related calls
• Know who and when to transfer a call
• Technical knowledge and support of products
• Enter customer orders accurately into the Avante system
• Proofread and confirm correctness of orders
• Assist team with projects as assigned
• Develop and Maintain close relationships and contact with dealer base
• Ability to retrieve information to answer customer questions
• Ensure database accuracy with updates as required in CRM and Avante
• Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
• Have full understanding of and assist with GSA orders and inquiries
• Work closely as a mentor for the Customer Service Clerk
• Issue RA’s for credit
• Coordinate the company’s School attendees each month (participating during lunches and/or dinners with customers)
• Attending tradeshows if requested
• Have full understanding S3Philosophy, Avante, CRM and Outlook
• Utilize marketing tools such as website, catalog and price guide
• Assist with special projects, system testing, etc, as needed
• Know Sales Policies and Procedures and Dealer Pricing levels.

• Native German speaking and fluent English speaking
• 2 to 3 years' experience in customer service with some exposure to inside sales
• Ability to respond to customer inquiries by researching status of orders for repair, return or servicing
• Excellent communication skills, (written, and verbal)
• Strong attention to details, highly organized, computer literate
• Ability to work well in a fast-paced professional office environment

Dynamic international electronics company, a leader in their field.