Are you a Technical/ ICT Customer Service Representative for a successful international company in area Amsterdam? And are you native Dutch, English, German, or French?


ICT Customer Service Representative


Are you looking for a ICT service orientated position within a successful international company? Is working in customer service and important clients your passion? Are you looking for a permanent position in the Amsterdam area? Are you native Dutch, English, German or French? Then we are looking for you!


Main tasks & responsibilities
• To maintain the integrity and availability of IT service experienced by end-users
• Provide solutions to customers whose service contract has expired
• Identify and resolve technical issues affecting customer client systems
• Troubleshoot technical issues of Fujitsu customers
• Supports the customer in all aspects through to problem resolution
• Keep the customer informed and updated throughout life of incident
• Administration — execution of offers and orders and completing of all administration required

• Previous experience of working in a Customer Contact environment
• Communicates in one of the native languages (Dutch, English, German, or French) and English fluently in both written and verbal
• Keen interest in IT
• Basic technical knowledge regarding IT/ ICT
• Can work with a wider set of products (e.g. operating system, networking, PCs, Oracle)
• Can do basic configuration of software
• Can follow the processes and use the systems required (e.g. call management system, basic diagnostic tools, customer’s processes). Can conform to processes (e.g. to change control)
• Knows the overall service level required by the customer
• Listens, understands the problem. Communicates clearly with customer, colleagues and managers. May be able to run short training/workshop sessions in own area of knowledge
• Obtains the information required; diagnoses and resolves more difficult problems in a timely manner. Shows tenacity in resolving problems
• May deal with problems escalated from the first level. Willing to contribute to the team. Creates effective working relationships. Seen as an asset to the team

• A salary between € 1700 and €1900 (gross) based on 40 hours per week
• 6 month definite contracts for at least 20 hours per week, and on the long run even indefinite contracts
• 24/7 free public transport travel card to explore the Netherlands by bus, train, tram and metro. The value of this card is € 500 per month
• Development opportunities to Team leader and beyond
• 10% discount on collective health insurance
• Quarterly bonus scheme for all call centre agents - max 4 % of monthly salary
• Onsite cafeteria – delicious meals for EUR 3 per day
• Training program and National Call Centre Agent Certification
• Employee referral program with bonuses
• Discounts ranging from 5% up to even 33% on Centraal Beheer’s car, motor, house, theft insurance, legal assistance insurance etc.
If you are interested in this opportunity please apply online or e-mail your CV and an indication of your salary package to amsterdam@walterspeople.nl quoting reference 308060 - TB. For additional information regarding this role please contact Marlies Deun on 020 – 796 9040.