• Manage a team of professional telesales representatives to ensure daily, weekly, monthly and quarterly KPIs are met;
• Coach and mentor members of the team in best practices of the company;
• Train the team in how to achieve best sales results, leading by example;
• Handle management reporting on personal and team target results;
• To sell the products, solutions and services by placing outbound customer calls and by responding to inbound customer calls, in order to achieve Revenue and Sales targets;
• Establish customer relationships, manage expectations and enhance the customer experience to ensure consistent customer contact is achieved through following agreed service levels and productivity metrics;
• Build solid understanding of customers’ business practices and functions, aligning the products/services according to customer needs;
• Measure and communicate progress within the portfolio monthly, through accurate and timely reporting and forecasting;
• Ensure that all pertinent data is encoded into company’s CRM system (companies, contacts, contact data, type of contracts, account summary, etc.);
• Ongoing liaison with Tele Sales Team Leader and supporting staff to maximise new or cross-selling business opportunities.

• Minimum 12 months telesales supervisor / mentoring experience in a B2B environment with previous experience demonstrating consistent individual over-achievement;
• Excellent telephone manner and general communication skills, with ability to build relationships at all levels within organizations;
• Strong leadership skills and a leading by example mentality;
• Must be prepared to also do telesales 50% of the time and work to own targets as well as achieving team deliverables;
• Fluent written and spoken Dutch and English is essential; French would be a plus;
• High levels of drive and energy, with a strong attention to detail;
• Experience working in an international software environment would be a huge advantage;
• Results oriented; ability to work to targets;
• Demonstration of proven leadership skills is essential.

Madison Parker International is a strategic resourcing consultancy specialized in the global recruitment of permanent and temporary business and technology professionals to clients in the commercial, finance and technology sectors within the Netherlands and various international markets. We provide an innovative, flexible and personalized search service – which is why companies both large and small rely on us to help them locate the best people on the market. Our growing reputation has been achieved through the consistent delivery of professional services to clients and candidates alike. At Madison Parker, we have developed a simple set of values to which we attach great importance. These are: • To act professionally and with integrity at all times • To build long term partnerships based on trust and mutual respect • To provide a consistently high level of service • To focus on quality not quantity These values serve as our guiding light throughout every assignment and in every business relationship. In the fast moving world of recruitment, Madison Parker is committed to your success.

Our client is a world leader in the provision of business services, enabling business-to-business commerce. Due to the growth of the company in the Netherlands, they are now looking for a pro-active Inside Sales Supervisor to drive the telesales organization:

Inside Sales Supervisor ROTTERDAM –START DEC/JAN

BASE SALARY + SALES COMMISION + BONUS

We are looking for a hands on telesales supervisor who will lead the current team by example. As well as leading the team they will also promote, stimulate and sell the complete range of products and solutions to an existing client base (customers & prospects), by achieving required productivity metrics, customer survey levels and execution of service plan targets.

You will need to coach and mentor more junior members of the team to achieve their set KPI targets in addition to working to the set supervisor targets. It is your responsibility to ensure that the revenue pipeline is built and processed on a monthly basis.

In return for your hard work and dedication, we offer excellent remuneration, full travel expenses, reasonable working hours and the chance to enhance your career while working for one of the biggest names in the industry.

For more information on Madison Parker Contract Resources or this position, please call Rachel Wardle – Manager Contract Solutions on 070 387 5911