You will be working for a worldwide leader in innovative storage and network security solutions for small businesses, home offices, consumers and others. We support two lines of products: consumer and professional. The products they support include network attached storage products, external hard drives, multimedia drives, and removable storage technology used for back up purposes.  Moreover, they provide their support throughout the world in many languages. This support is provided via phone, email and chat. Chat is provided only in English.

• Good troubleshooting skills which enable identifying the client’s problem in a quick and professional manner
• Good written and verbal communication skills and can explain things clearly to a computer illiterate but also to an experienced customer or professional.
• Proven customer service skills, experience in a customer service environment (experience in a catering position or teaching position is also considered valuable)
• Good typing skills and multitasking
• (Near-) native command of German and fluent in English
• Understands that user knowledge of computers is not nearly enough for this position and has:

-   proven technical skills (A+ certificate preferably)

-   basic networking knowledge (networking protocols, networking hardware)

-   knowledge of back up technology which is considered advantageous

-   good knowledge of operating systems (knowledge of Mac is advantageous)

International call center in Boxtel. Possibility to work from home.

- € 1700 gross

- relocation package can be provided

- if working from home you need to participate in a one-month training at the office in Boxtel first (accomodation will be arranged for you). After this month, you frequently need to go to Boxtel for trainings, but the main work will be done from home.

Selection procedure

If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on https://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.