Claims Associate native level German speaking

Description Claims Associate native level German speaking

The Customer Claims Associate is responsible for the day to day solving of customer claims, relating to: pricing, quality issues, shortages/overages against delivery note, transportation issues, handling errors, system issues. 

  • Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures.
  • Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation.
  • Effective communication and collaboration between the functions of accounts receivable credit control, cash application, customer service, finance and the claims team.
  • Digital filing of all completed claims forms, documentation and proof of deliveries.
  • Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data.
  • Collaborative communication between SSC AR, Sales, Finance, D&T, Quality, Warehouse, Customer Service.
  • Effective root cause analysis.

Requirements Claims Associate native level German speaking

  • Native level German speaking
  • SAP experience preferred
  • Excellent customer service skills
  • Effective communicator, both written and verbal
  • Quick thinker, able to negotiate and compromise
  • Flexible and able to multi task
  • Able to problem solve effectively
  • Effective team player (able to backup colleagues and strive to achieve targets as a team

Offer Claims Associate native level German speaking

€2000 gross/40 hours.

Selection procedure


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Location

Goirle

Publication date

14.04.2018

Publication end date

14.05.2018

Claims Associate native level German speaking