Claims Associate native level German speaking
Description Claims Associate native level German speaking
The Customer Claims Associate is responsible for the day to day solving of customer claims, relating to: pricing, quality issues, shortages/overages against delivery note, transportation issues, handling errors, system issues.
- Resolution of customer claims, debit notes and disputes according to specified dispute registration and claims management procedures.
- Timely investigation of claims (with all relevant departments), debit notes or disputes and the gathering of all the information needed to approve/reject claims, debit notes and disputes based on investigation.
- Effective communication and collaboration between the functions of accounts receivable credit control, cash application, customer service, finance and the claims team.
- Digital filing of all completed claims forms, documentation and proof of deliveries.
- Timely issuing of credit notes according to the correct authorization schedule and accompanied by all required data.
- Collaborative communication between SSC AR, Sales, Finance, D&T, Quality, Warehouse, Customer Service.
- Effective root cause analysis.
Requirements Claims Associate native level German speaking
- Native level German speaking
- SAP experience preferred
- Excellent customer service skills
- Effective communicator, both written and verbal
- Quick thinker, able to negotiate and compromise
- Flexible and able to multi task
- Able to problem solve effectively
- Effective team player (able to backup colleagues and strive to achieve targets as a team
Offer Claims Associate native level German speaking
€2000 gross/40 hours.
Publication end date
- Customer Support/ Client Care
- North Brabant
- To be determined
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