Customer Sales & Service Agent

Description Customer Sales & Service Agent

Can you elevate customer care into an inspiring ritual?

Rituals transform mundane activities into inspiring moments. Whether that’s taking a shower after a long day of meetings or preparing a vegetarian dinner for friends: every task you perform with sincere awareness is valuable. For yourself. And for others. We want to share this experience with our customers. It may sound a bit zenny, but this is what motivates our colleagues. This also goes for our Customer Care team, which supports our customers on social media, by e-mail and on the phone. Not by mindlessly following a corporate script or by rattling off boilerplate answers, but by being genuinely aware, genuinely interacting, helping and inspiring.


Our Customer Service & Sales Employee

Is someone who thinks like this as well. Someone who is eager to infuse insightful answers with a (large) helping of personal attention. You’ll assist customers who reach out to us on our social media platforms, through our web forms, by e-mail and by phone. For example with questions about the scent of the Ritual of Sakura product line (try conveying that in a tweet!) or about mixing a personalized shampoo to take their hair beyond bouncy into boogie-down territory.

Whoever the customer is, as Customer Service & Sales Employee you give them that relaxed Rituals feeling. Sometimes by reassuring them (‘no, of course we don’t test our products on animals!’). Sometimes by suggesting a great alternative or sending samples. And in everything you do and say, you make the customer feel heard, understood and loved. After all, helping customers is your own favorite ritual!

Requirements Customer Sales & Service Agent

Your ingredients

  • Your main ingredient is a HAVO or professional (MBO/HBO) secondary education background
  • A quick shake will produce an effervescent flurry of creative social media posts
  • You contain no customer allergens; you can get along with everyone
  • You do contain commercial DNA, but not the genetically modified kind that smells like ripe salesman
  • You are 100% pure and authentic and enjoy working with likeminded professionals
  • Working hours for this role will be with shifts between 09.00-21.00 from Monday- Sunday and may change when required to match the business needs.

Also this

  • Before you start, you’ll take part in an inspiring one-week training program
  • You’ll meet your new colleagues in our onboarding program - Rootcamp
  • As Customer Service & Sales Employee, you’ll work in downtown Amsterdam – hello Keizersgracht!
  • Experienced call center pros are welcome. So are people new to and re-entering the workforce
  • We’re looking for candidates who speak German/ English and Spanish/ Portuguese/ English!

Company profile

Happiness can be found in the smallest of things. Transform your daily routines into meaningful moments with our luxurious bath, body and home products.

Offer Customer Sales & Service Agent

Warm bath experience
Working at Rituals feels like a warm bath. Except that it obviously entails a lot of hard work as well. We’ll give you a nice MacBook to make up for that. And provide healthy homemade lunches. And a generous salary, ditto bonuses and a great retirement plan. We also want you to have plenty of energy, so that you can give our customers the attention they deserve. If you want to relax after your shift is over, you can unwind in our yoga and meditation spaces. Working hard is a valuable ritual. So is relaxing hard.

How to apply

Should you? Yes! More information? Irma Kok was looking forward to a relaxing bath (her favorite: The Ritual of Holi) but she’ll put that on hold for you: irma.kok@rituals.com or APPLY ONLINE using the RED APPLY BUTTON below

Location

Amsterdam

Publication date

04.04.2019

Publication end date

04.05.2019

Customer Sales & Service Agent
Job details
Other details
Match criteria
Language
  • English
  • German
  • Spanish
  • Portuguese
Area of specialization
  • Customer Support/ Client Care