Customer Service Associate (English & Czech/Slovak)

Description Customer Service Associate (English & Czech/Slovak)

Do you have a good understanding of customer fulfilment processes and operations procedures? Are you ready for the second step in your career? Are you fluent in English & Czech/Slovak (written and verbal)? Are you service minded as well as commercial? Do you want an independent role in a collaborative Customer Service team? Welcome to LyondellBasell!

Roles & Responsibilities
LyondellBasell (NYSE: LYB) is one of the world’s largest plastics, chemical and refining companies and a member of the S&P 500. LyondellBasell (www.lyondellbasell.com) manufactures products at 55 sites in 17 countries. Our products and technologies are used to make items that improve the quality of life for people around the world including; packaging, electronics, automotive parts, home furnishings, construction materials and biofuels.

This is the role
As a Customer Service Associate within the distribution team you manage the accurate and timely execution of the order fulfillment process for customers in Europe through our distribution channels. You are the main point of contact for all customer related issues, you deliver highest quality service to these customers by handling customer requests in a timely and professional manner. This encompasses order receipt, coordination of product and transport availability, timely delivery, handling of customer complaints, up to and including invoicing. Your customers are European accounts who work with materials such as Polypropylene, Polyethylene and Quality Circular Polymers.

You work proactively with other departments such as Asset Planners, shipping officers, Procurement, Credit, Quality, Sales and Marketing Managers, to ensure timely and accurate execution of these responsible tasks and provide as and when needed operational support to the CSR’s in a backup role. Lastly, you check and maintain the accuracy of Customer Master Data in the SAP system in liaison with the Master Data team.

Requirements Customer Service Associate (English & Czech/Slovak)

This is who you are
Customer service is totally your thing, after all you are a good communicator. You know how to prioritize your work in an efficient way. Multitasking is your second nature and you have a pro-active and commercial mindset. Delivering a high quality of service is important to you and you provide this service with a precise eye to detail. You thrive in a multicultural environment and you have at least one signature dish to bring to our yearly Supply Chain International lunch.

This is what you bring
• Minimum bachelor's degree required.
• Previous experience (at least one year) in Customer Service and/or Customer Service Administration is preferred.
• Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP, SalesForce).
• You are fluent in English written and verbal, Czech/Slovak language also required.
• You are eligible to work in the EU.

Offer Customer Service Associate (English & Czech/Slovak)

This is what we offer
We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialists in all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package.



How to apply

Interested?
Would you like to apply? Send us your motivation and resume via the application button APPLY

Please feel free to What's App our Corporate Recruiter, Daniella Mahazri at +31-6-30 30 13 30 for any additional information.

Acquisition due to this vacancy is not appreciated.

Location

Rotterdam

Publication date

16.08.2019

Publication end date

15.09.2019

Customer Service Associate (English & Czech/Slovak)