Customer Service Representative | French

Job description Customer Service Representative | French

Are you fluent in French and are you looking for a new exciting experience in Customer Service? Please read further!
There is a dynamic, international and young environment waiting for you!

For our client - an international brand in the fashion industry - we are seeking a pro-active and customer-focused Customer Service and Sales Support Representative with great communication skills and eye to details. You will support the French speaking market for both Wholesale and E-Commerce.
You will join a dynamic and goal-driven team in order to manage the orders, deal with inquiries and complaints, to build and maintain strong and long-lasting relationships with clients, working closely with different departments within the company, especially the sales team.

What will be your main responsibilities?

  • managing the orders' process with accuracy
  • handling customers' complaints, claims and returns
  • providing information regarding the status of the orders, products and promotions
  • dealing with post-delivery customers' needs with a professional approach
  • coordinating deliveries and shipments accordingly with the sales and logistic department
  • keeping the customer database up-to-date with accuracy
  • being the main point of contact for your pre-defined clients
  • being pro-active and collaborating

You will receive a training on the job and a direct contract with the company, starting as soon as possible.
The office is near Leiden. It is a full time job (40 hours per week from Monday to Friday).

Job requirements Customer Service Representative | French

What do you offer to the company?

  • experience with customer service and order management (preferably in the fashion industry)
  • MBO level minimum
  • fluency in English and French
  • Dutch will be a plus
  • good knowledge of Excel and MS Office
  • team-player
  • pro-activity, ability to take the initiative
  • customer-focused and result-driven
  • eye to details
  • flexibility and hands-on mentality

Company profile

Well-know and international fashion brand.

Company culture

Diverse team, pro-active, dynamic, customer-focused and fun to work with.

Additional information Customer Service Representative | French

What additional benefits does the company offer to you?

  • direct contract
  • holiday allowance
  • health care and pension contribution
  • discount on the products and sample sales
  • Friday nights' drink
  • training on the job
  • informal, international and diverse team


near Leiden

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Customer Service Representative | French