Customer Service Team Lead

Description Customer Service Team Lead

Avez-vous une approche centrée client et êtes-vous ambitieux/se et souhaitez-vous vous développer comme leader dans une organisation internationale avec de grandes possibilités ?

If the answer is yes, you might be the Operational Team Leader to our Customer Service team that AkzoNobel is looking for!

As a Team Leader you will coach and develop team members, initiating and implementing changes to meet AkzoNobel’s ambition to always be better. You will be involved in several different processes and will be having direct contact with customers, our sales organization, transport carriers, production. This is the perfect position for you who thrives in a dynamic environment where you are building and developing your own network!

Together with your positive, service minded and competent team you ensure daily operation runs smoothly and customer requirements on order fulfillment are met. You will face operational challenges which make your day to day work varying and will challenge you to find new solutions in solving problems.

AkzoNobel’s Industrial Chemicals (IC) business unit (BU) produces and markets high purity salt, chlorine, caustic lye, hydrochloric acid, chloromethanes and monochloroacetic acid (MCA). These products are essential to daily life and used in the manufacture of vehicles, glass, performance plastics, pharmaceuticals, feed and foodstuffs, textiles and disinfectants. IC has a global presence with plants and joint ventures in the Netherlands, Germany, Sweden, the USA, China and Japan. IC is part of the business area Specialty Chemicals.

The Customer Service Department consists of 8 regional teams of which 3 are located in Arnhem. Our Customer Service Department is part of the Sales Operation Department and interlinks with the business side (Sales and Marketing) and the operational side (plant and site logistics) in order to best serve the customer.
Within this context, your role is to lead the regional Customer Services team as it serves all our customers in the French, Belgium and Spanish countries. This requires you to be both a great people manager and a true customer service specialist for the Order-to-Cash (O2C) cycle .

Is this a challenge that matches your skills and ambitions as a proactive, accurate and customer focused service specialist with powerful communication skills? Can you work sensitively with your team to solve problems while handling a certain level of stress? Are you equipped to support and improve team performance while developing and coaching individuals? Above all, can you make a real difference within our dynamic multinational and multicultural business environment?
If you offer all this and more, we invite you to apply for the position of

Customer Service Team Lead

The role and its responsibilities

The role is based in Arnhem, the Netherlands, from where you are responsible for fulfilling the (O2C) cycle for all assigned orders for the French, Belgian and Spanish region.

You ensure orders are processed timely (in SAP) and are being monitored and shipped in accordance with agreed terms, optimally serving customer needs in compliance with all laws and regulations. At all times you maintain an overview of order status and act as the focal point for stakeholders in case of enquiries. You also perform complaint handling, maintain master data and are responsible for sales invoicing.
At the same time, you lead, manage and develop your team by attracting, appraising and developing employees, ensuring staffing levels, and stimulating talent (management).

On an ongoing basis you seek opportunities for Continuous Improvement as we implement and/or optimize work processes, techniques and systems. You share knowledge (best practices) and contribute to the standardization of work processes to support harmonization and the proper usage of systems.

Requirements Customer Service Team Lead

Candidate profile
To apply for this position you must possess all the following attributes:

  • Bachelor level of working and thinking;
  • Good knowledge of SAP/MS Office is an advantage;
  • 3-5 years experience as a leader or within customer service ;
  • Excellent communication and interpersonal skills;
  • Fluent written and spoken English, Dutch and French with , Spanish as a plus.

Application details
For further information, please contact Ashna Badal, Talent Resourcing Partner, tel. +31 (0)88-010 6789, option 2. Only online applications will be accepted, please go to, reference 170003H4 or use the 'Apply' button.
A pre-employment screening may form part of the application procedure.

Agency or sales calls are not appreciated

Keywords: Vacancy, Full-time, Arnhem, Customer Service Team Lead, customer service coordinator

Company profile

AkzoNobel creates everyday essentials to make people’s lives more liveable and inspiring. As a leading global paints and coatings company and a major producer of specialty chemicals, we supply essential ingredients, essential protection and essential color to industries and consumers worldwide. Backed by a pioneering heritage, our innovative products and sustainable technologies are designed to meet the growing demands of our fast-changing planet, while making life easier. Headquartered in Amsterdam, the Netherlands, we have approximately 45,000 people in around 80 countries, while our portfolio includes well-known brands such as Flexa, Sikkens, Alabastine and Jozo. Consistently ranked as a leader in sustainability, we are dedicated to energizing cities and communities while creating a protected, colorful world where life is improved by what we do.



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Customer Service Team Lead