Danish Customer Service Agent

Description Danish Customer Service Agent

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals daily. The agent will work an assigned shift, which may have varying start times.

  • Fluency in written and spoken in Danish and English
  • Exceptional Customer service skills required
  • Experience in consumer relations and food/beverage support (a plus)
  • Proficient working in a client technology provided environment with multiple applications and navigation between applications to research information
  • Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook
  • Customer service orientation/skills and Call Centre experience preferred
  • Excellent oral and written communication skills/Professional Phone Manner
  • Ability to communicate actions being taken for resolution based on process direction
  • Schedule Flexibility
  • Aptitude to listen to caller's description of problem; interpret, summarize and document
  • Strong interpersonal skills, ability to establish and maintain effective working relationships
  • Ability to handle stressful situations and bond professionally with frustrated customers
  • Ability to type 35+ WPM

Company profile

Our Client is partnering with a world leader in the snack industry offering opportunities to work for the world's favourite brands in approximately 165 countries around the world. Our client is the world's pre-eminent maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in Biscuits, Chocolate and Candy.

Location

GB - Belfast

Publication date

05.12.2018

Publication end date

05.01.2019

Danish Customer Service Agent