Dutch Customer service representative

Description Dutch Customer service representative

Do you want to work for a high-end A-Brand, who is growing fast and became market leader within their industry with their baby products? Than this vacancy can help you to your next step in your career.

To further continue the growth of our client, we are recruiting for a native Dutch customer service representative to join the service team at their headquarters in Amsterdam. In this role you will provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy their Dutch speaking retailers and consumers.

Your challenge:
You will be responsible for all incoming and outgoing email and calls for all warranty related concerns and other relevant questions about our products.
You will provide correct solutions to customers (know how to troubleshoot) and identify replacement components.
You will register and report relevant information (customer data, product issue, etc.).
You will maintain customer relations.
You will communicate with other relevant departments (customer care, sales, R&D).

Our offer:
We offer you a salary of 12€ per hour and the opportunity to work at an international company that is growing fast. You will be part of an international team and together you are making the difference for your clients. Our client is known to challenge their employees to develop further on a personal and professional level.

Requirements:
You have 1 to 2 years experience in customer service;
You have experience in customer service by phone;
You have work experience in a customer oriented environment;
You have excellent problem solving skills;
You are fluent in English (verbal & written) and are native Dutch. Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

Company profile

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Location

AMSTERDAM

Publication date

05.01.2018

Publication end date

04.02.2018

Dutch Customer service representative