Field Service Engineer Europe
Field Service Engineer Europe Nijmegen, fulltime
As global tech spending continues to grow, so does the demand for semiconductors to produce chips. Industries as diverse as automotive and smartphones simply cannot do without them. At Trymax, we build the high-tech wafer-processing equipment used by semiconductor manufacturers. As a field service engineer, you work in the frontline of wafer technology, supporting our growing client base. Are you up for the challenge?
What will be your role?
You’ll be installing, starting up and repairing systems at our clients’ facilities. Mostly within Europe, Occasionally USA or Asia. You will be there first contact , providing technical support and advise. In case of a service agreement, you’ll also carry out maintenance. Most of the first-line maintenance is performed by our clients’ in-house teams, though. That’s why you will be training those teams, as well as their operators. By carefully documenting system errors and your solutions, as well as advising clients about spare part management, you reduce down-times. And you’ll regularly meet with clients’ management to discuss progress. When you are not working on site or traveling, you will be at our headquarter in Nijmegen: providing technical support by email and telephone, preparing system upgrades and documentation or supporting colleagues.
Our international Customer Support team is growing rapidly. The European service team is now eight strong. You will join our team in Nijmegen. You will be coached during your onboarding, which includes extensive training in the Netherlands to get acquainted with our systems and procedures. In addition, your colleagues provide you with on-the-job training. Your manager will be in touch with you on a regular basis to support you.
What we expect from you
You are passionate about our systems and are eager to learn about our latest updates and technology. Driven by keeping our clients operational, you deliver results. As you’ll be working both independently and with colleagues, you enjoy the balance between autonomy and teamwork. Your communication skills help you connect with colleagues, clients’ operators and managers alike. Most of the clients you support are located in Europe. But sometimes you may be called for jobs outside Europe, including the US or in Asia. Which is why you enjoy travelling!
The knowledge and experience you bring to Trymax include:
- A Bachelor’s degree in mechatronics, electrical engineering, mechanical engineering or equivalent by experience. You may also have gained this level of knowledge by experience.
- Knowledge of multiple disciplines, such as mechanical, electro-mechanical and electrical engineering, electronics, pneumatics, vacuum systems, robotics, RF technology and computers.
- Work experience in machine engineering or servicing, or the semiconductor industry is desirable, though not essential.
- Working knowledge of English. German is preferred.
- A valid driving licence.
What you’ll get in return
This role means working with the very latest in semiconductor technology in a team of dedicated specialists. At Trymax, you will find a strong sense of team spirit and belonging in an informal and open atmosphere. We regularly organise activities to strengthen our community. You may also expect:
- A salary based on your knowledge and experience.
- Participation in the PMT Pension Fund (Metals and Technology).
- 38 days’ holiday.
- Personal development, training and education, geared to your needs.
We develop and build high-tech machines for the semi-conductor industry. These are machines that process wafers using plasma technology. A unique product in a growing market; and we’re rapidly growing alongside it. Trymax has offices in Italy and China, where we also carry out sales and service. Our head office and production location moved to Bijsterhuizen-Nijmegen at the start of this year, in order for us to meet the growing demand. A total of around 100 people across the world now work for Trymax, 70 of whom are in Nijmegen.
Interested in finding out more about this vacancy? We’d be delighted to receive your application! Use the application form, where you can also upload your cv and cover letter.
If you have any questions about the job or the selection process, please call Emma Lalesse at +31 24 350 0809 or email us at firstname.lastname@example.org.
We’re looking for candidates, not parties wishing to supply us with something!