Fluent French Speaking Customer Service Associate

Description Fluent French Speaking Customer Service Associate

Join our customer care team…

Do you love your sport? Into your health and fitness? Join our Customer Service team and you could be supporting one of the world’s largest sports brands.

Whether you’re talking to potential customers on the phone, or responding to email enquiries, making great experiences happen is your top priority. A true brand advocate, you’ll be passionate about all their sports products and electronic gadgets, and be ready to maximise opportunities to showcase their latest lines.

If you’re a natural people person, with a love for sport, this could be the perfect opportunity for you to join our team based here in Amsterdam.

Requirements Fluent French Speaking Customer Service Associate

  • A few things you’ll need…

    • An intermediate vocational education (MBO)
    • We are looking for candidates fluent in both French and English is reading and writing
    • Of course, being able to find your way around a computer goes without saying, with strong typing skills
    • Some digital and software knowledge would be a plus
    • Willing to be work flexible hours (shifts operate from 9.00pm Monday-Friday, and 9am-6pm at the weekends).
    • A background in a customer facing / sales role (6-12 months would be great)
    • You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers
    • An interest in sports activities would be a big tick in the box
    • You’re highly organised, with a strong attention to detail
    • With products changing all the time, you’ll need to be a quick learner and able to adapt as required

Company profile

Convergys is a world-wide active service solution provider for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions to our clients demands for all areas of customer service. We have currently 125,000 dedicated professionals, speaking 47 languages and working from more than 150 locations in 31 countries in Europe, Asia-Pacific, North and South America as well as in Africa.

The acquisition between Convergys and Stream makes us the world’s second largest customer management company. Both companies are known for providing exceptional service. Now, combining the best assets of both, we offer greater expertise and services for our clients and many more career opportunities for our talented employees. Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

Become a member of our international and professional teams! We are looking for committed staff members for our customer service team.

Offer Fluent French Speaking Customer Service Associate

  • What you’ll get in return…

    • A basic salary between € 1600 - € 1700 gross p/m, excluding allowance for working on Saturdays
    • €700 annual attendance bonus
    • 25 vacation days and a holiday allowance
    • You’ll receive a comprehensive training programme, to teach you everything you need to know, as well as regular coaching sessions to keep you up to speed
    • Access to a range of learning and leadership development programmes
    • Clearly defined career pathway to take you where you want to go
    • Lots of fun, community and charity initiatives for you get involved!

How to apply

More about us…

As one of the largest global players in the contact centre industry, with over 130,000 employees worldwide, you’ll be joining a team of people who are passionate about delivering great experiences for customers - a team that is trusted to run customer services, technical support and sales operations for household names in Financial Services, Telecommunications, Retail, Technology and Utilities.

We offer a supportive environment where people can learn and grow with us, with first class training and career pathways to take you where you want to go. We believe in supporting our emerging talent, that’s why over 80% of our managers are home-grown.

To find out more about us and what we’re about, why not visit us at www.convergys.com/careers, or take a peek at our Facebook page – facebook.com/Convergysnetherlands



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Fluent French Speaking Customer Service Associate