Fulltime Customer Service Representative

Description Fulltime Customer Service Representative

Were you born and raised in the UK but currently living in the beautiful area of Roermond? Do you speak multiple languages fluently and are you willing to join us, providing world class service to our customers? Than this job has your name on it. Welcome to ROCKPANEL.

As Customer Services Representative, you build up sustainable relationships of trust with our UK customers and provide them of product and service information by phone or email. You handle timely and accurate the order entry, monitor the order fulfillment process, credit management and secure the agreed delivery service for the UK market. You handle complaints by providing appropriate solutions and alternatives and follow up to ensure resolution. In terms of efficiency, optimization and quality, you identify and implement initiatives to improve services and processes.

You will be working closely with the sales team in the UK and occasionally join the sales meeting in the U.K. As Customer Service Representative, you identify sales leads from multiple sources including inbound marketing leads, inbound emails and calls and handle sample requests and the preparation of quotations according to the sales agreement. The Customer Service Representative reports to the Customer Service Manager.

Requirements Fulltime Customer Service Representative

This is what you offer
• Diploma Secondary or Higher Vocational Education;
• Native in English;
• Additional fluent language skills in German, Danish and/or French is a plus;
• Commercial affinity;
• Good knowledge of Microsoft Office;
• The willingness and ability to work fulltime.
• As a person, you are flexible, you have a service oriented attitude, with excellent communication skills. You have an eye for details, you are very accurate and you are International oriented.

Company profile

ROCKPANEL is part of the ROCKWOOL Group and is offering advanced stone wool based cladding material providing freedom in the design of facades as well as detailing and applications around the roof.

Offer Fulltime Customer Service Representative

This is what we offer
A challenging job within a very professional and ambitious company with high quality, innovative products. There is much room for entrepreneurship and personal development. We are proud of our friendly culture where teamwork and a down to earth attitude are common. All is supported by a competitive benefits package with pension, holiday allowance and travel arrangements. Next to that we offer an above-par number of 26 ADV days and other non-financial perks like a very active staff association. And above all, a two day product training.

How to apply

Interested? If you recognize yourself in this profile and in this challenge, we kindly invite you to apply, using the GREY APPLY BUTTON below.
Please provide us with an English version of your resume and motivation letter. For further information, you can contact Rachel Engels, Talent Sourcer, at +31 6 28 23 23 05.



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Fulltime Customer Service Representative