German Customer Service Specialist

Description German Customer Service Specialist

We are looking for a German CS specialist who wants to work for a high-end, A-Brand, who is growing fast and became market leader within their industry in baby products.

To further continue the growth, our client offers a new carreer opportunity for a native German speaker to join the service team at their headquarters in Amsterdam. In this role you will provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy their German speaking retailers and consumers.

You will work at a company who has an open and friendly atmosphere and you will be part of an international team that highly values team work. Together you will make the difference for your clients. Lastly, you will definitely see yourself growing on a personal and professional level.

The company offers you a salary between €2000,- and €2200,- grows per month, depending on your experience and the opportunity for a direct contract after 6 months.

Tasks:
- Responsible for all incoming and outgoing email and telecommunications for all warranty related concerns and other relevant questions
- Provide excellent and efficient customer service and troubleshooting
- Register and report relevant information (customer data, product issue, etc.)
- Maintain fruitful customer relations
- Communicate with other relevant departments (customer care, sales, R&D).

Desired Skills and Experience:
- Bachelor degree
- 1 to 2 years of relevant experience in customer service is a big plus
- You can speak and write German on a native level
- Work experience with B2B and B2C clients in Germany is a big plus
- You enjoy working in an international team
- You love to be the linking pin between several departments and your external and internal client
- You know how to prioritize your work.

Does this sound like you? Please apply here, we are happy to get to know you.


Uiteraard staat deze vacature open voor zowel mannen als vrouwen.

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Location

Amsterdam

Publication date

11.10.2017

Publication end date

10.11.2017

German Customer Service Specialist