German & Dutch Sales Support Coordinator
Description German & Dutch Sales Support Coordinator
The Sales Support Coordinator is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation and subsequent resolution of customer queries / issues for the Northern Europe market. You are responsible for the compilation and analysis of customer accounts, shipments, backorders etc and constant monitoring of and communication to customers. The coordinator is focused on providing premium service to customers of premium brands.
The Sales Support Coordinator is responsible for the End-to-End order to cash process of designated customers from constant communication and coordination with customers, D.C. and logistical partners.
- Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation and scheduling
- Close communication with our distribution centre & logistic partners
- Compilation and analysis of customer accounts, shipments, requirements, etc.
- Order Entry in SAP, Open Order Management including resolving stock availability
- Invoice creation in SAP
- Delivery Note Creation
- Coordination with D.C. and customer for time slot bookings and shipment pickups.
- Agent of Compliancy to SOX narratives.
- Entry of credit documents for customers.
- Entry of product return documents in SAP as well as the subsequent handling of the actual returns.
- Native or excellent Dutch & German language skills, verbally and in writing
- Bachelors Degree in Business Administration or a Commercial degree
- Experience in a commercial administrative role
- Customer Service minded mentality
- Ability to work effectively within a matrix environment
- Experience with MS office suite, especially excel.
- Experience with SAP ERP and/or a similar ERP system are highly preferred.
- You are result driven and a team player, able to adapt to change
- You have strong customer focus and good self-awareness
What we offer
We offer you direct employment at a global player in the vast growing lifestyle industry.
We are looking forward to getting to know you!
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Publication end date
- Customer Support/ Client Care
- North Holland
- To be determined
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