Global Forwarding Agent Air Import

Global Forwarding Agent Air Import

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy, and a problem-solver? If so, this might be the perfect role for you.

As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

Responsibilities: Maintain Operational Excellence:
• Understand the processes, documentation, and terminology involved in international shipping from the time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:
• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service, and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:
• High school degree or GED equivalent
• Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client-focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

What does C.H. Robinson offer you?
When you walk through the door at one of our branches, the first thing you notice is the energy. Our teams are outgoing, dynamic, and engaging. If you are driven by energy, action, and success, our work environment will be a perfect fit.

C.H. Robinson’s European branches are in Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
• Real career possibilities and the opportunity to develop your talent in a fast-moving, global organization
• A fun, positive, and open environment that encourages thinking outside the box
• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day.
• Compensation includes a monthly salary and bonus based on personal, team performance, and business growth.

Career opportunities and workplace:
C.H. Robinson - accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen - quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join more than 14,000 employees worldwide who are accelerating their careers at C.H. Robinson

Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

How to apply

We look forward to receiving your application via our online application page HERE or the APPLY Button below!

Acquisition in response to this vacancy is not appreciated.

Publication date


Publication end date


Global Forwarding Agent Air Import
Job details
Other details
Match criteria
  • English
Area of specialization
  • Administration & Secretarial
  • Customer Support/ Client Care
  • Logistics & Supply Chain