Operations Manager Scandinavia

Description Operations Manager Scandinavia

HelloRider is the fastest growing omni-channel bike retailer in Denmark, Sweden and Norway! Since launching 2 years ago, we have been growing at high speed due to our focus on developing and rolling out an innovative, online-first retail business in a traditional fragmented retail market. HelloRider has a clear focus on capturing the amazing growth in E-bike sales both online and through shops. As part of Dutch-based International Bike Group (fietsenwinkel.nl), HelloRider is benefiting from the amazing success and the omni-channel blueprint of Fietsenwinkel.nl, the biggest bike retailer in the Benelux.

Operations Manager Scandinavia
As Operations Manager for HelloRider in Scandinavia, you are responsible for operations in all Scandinavian countries with a focus on delivering an excellent customer experience while managing cost effectively. You will primarily be working with production and logistics, service and maintenance, as well managing our Scandinavian call center team. You will work on developing your departments by improving day-to-day processes, while ensuring continuous development on a long-term strategic project portfolio.

You have four direct reports and you lead your departments through them. In addition, you are expected to set-up a team of 1-2 operations associates that can ensure high speed in execution. It is your responsibility to ensure that we have smooth day-to-day operations with satisfied customers. When issues arise, you will intervene and react accordingly. This is a position where you need great interpersonal and leadership skills, an analytical mindset and the ability to both work operationally and strategically.

The position is based in Amsterdam and in Glostrup. From Copenhagen we run our Scandinavian distribution center. In Amsterdam we run the Scandinavian Customer service and Logistics Planning team. As Operations Manager Scandinavia, you will be reporting directly to Managing Director of HelloRider, Olav Jørgensen.

Requirements Operations Manager Scandinavia

Requirements
Degree within Operations/ Engineering
2-4 years of management experience
2+ years of operations experience
Strong analytical and organization skills
Living in or around Amsterdam area and wiling to travel to Copenhagen on a regular basis
Passion for operations, management and leadership

Offer Operations Manager Scandinavia

What’s in it for you?!
A unique step in your career to an innovative and unbelievably fast-growing company
The chance to leave your footprint on our road to success
A salary that matches your experience, potential and ambitions
A dynamic culture with fun company lunches, drinks and other social activities

Location

Amsterdam | Copenhagen

Publication date

20.09.2017

Publication end date

20.10.2017

Operations Manager Scandinavia