Sales Support Center Employee native level Italian
Description Sales Support Center Employee native level Italian
General purpose of the role:
You will be part of a team where, with passion, enthusiasm and creativity, you will reach our client’s customers to generate sales. Also you offer the right support on the customer service department. Like no other you have an extreme sense of service and you are able to combine this with a solution-oriented approach. Customer satisfaction is very important to you and you are looking forward to contribute in achieving our client’s quality and service level.
Achieving maximum customer satisfaction and maximum revenue through excellent execution and continue improvement of our client’s processes.
As a member of the Sales Support Center you offer your client’s expertise and make a positive contribution to the department’s objectives. It is a full-time position where you will work partly for the Tele-Account Management team and partly for the Customer service team. Specifically for both roles:
Customer Service Team:
- You will be responsible for all communication with retailers and support ensuring all customer questions and complaints are handled with maximum customer satisfaction.
- You make sure all orders and RMAs are processed accurately and in accordance with the Service Level Agreement. Also you focus on structural improvements of our client’s processes.
Tele Accountmanagement team:
- You will be responsible for relation management through excellent execution in offering appropriate campaigns according to targeted frequencies.
- You create competitive quotations to maximize the value for both sides.
Requirements Sales Support Center Employee native level Italian
- Minimum MBO diploma
- Minimal 2 years of relevant working experience in Customer Service / Tele Account management in a commercial (B2B) environment
- You know how to set priorities
- Accurate in working in standard processes
- Pragmatic and results-oriented, striving for solutions
- Hands-on mentality
- Excellent communication skills in Italian and English
Are you energetic, curious about the world around you and you know what's going on with our client’s customers? Can you convert a service-, and result-oriented attitude into a commercial success and a satisfied customer? Then you might be our client’s new Sales Support Center Employee that will make the difference!
Offer Sales Support Center Employee native level Italian
What we offer:
- Full-time employment (38 h)
- Competitive salary
- Enthusiastic team in a dynamic growing organization
Publication end date
- Customer Support/ Client Care
- North Brabant
- To be determined
- Recruitment Agency