Scandinavian and Finnish Technical Retail Support

Description Scandinavian and Finnish Technical Retail Support

Primary responsibilities

  • Resolve retail technical issues via phone, email, or chat
  • Develop positive, supportive rapport with retail coaches
  • Listen to retail issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific retail issue
  • Utilize Knowledge Base tools to work and resolve retail issues
  • Identify when and how specific issues should be escalated to various resolver teams
  • Use identified tools to track, escalate and record issues and resolutions
  • Manage open cases to ensure resolution work and case closure progresses quickly
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
  • Provide timely and effective resolution to support requests based on service level agreements (SLA)

Requirements Scandinavian and Finnish Technical Retail Support

Experience and personal skills needed:

  • Intermediate vocational education (MBO)
  • Fluency in Finnish and English language
  • You have strong typing and PC skills
  • Software related knowledge and aptitude a plus
  • Willing to work flexible hours (shifts take place mo – fr between 09.00 – 18.00)
  • Enthusiastic and dynamic, you are very comfortable with communicating by phone and mail and you have a good writing expression.
  • You are outgoing and approachable, with excellent customer service and enjoy working in a team environment.
  • You are interested in sports and you enjoy different sports activities
  • Well-organized, accurate, you are detail-oriented, professional and courteous with high self-motivation.

Company profile

Convergys is a world-wide active service solution provider for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions to our clients demands for all areas of customer service. We have currently 125,000 dedicated professionals, speaking 47 languages and working from more than 150 locations in 31 countries in Europe, Asia-Pacific, North and South America as well as in Africa.

Become a member of our international and professional teams! We are looking for committed staff members for our customer service team.

Offer Scandinavian and Finnish Technical Retail Support

We offer you:

  • An exciting full time job in a young international environment
  • Pension plan
  • Health Insurance Benefits
  • Attendance bonus system (700 yearly)
  • Referral bonus system (600 euro’s per referred candidate)
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location

Location

Amsterdam

Publication date

15.05.2017

Publication end date

14.06.2017

Scandinavian and Finnish Technical Retail Support