Technical Customer Service Representative Job description

Responsibilities

  • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to properly use the products
  • Concession of the customers' troubles by recommendation of products, services or procedures
  • Evaluation of the systems' problems to recommend enhancements

Requirements

  • Degree in IT or other related technical field
  • At best, practical help desk or customer support experience
  • High customer and service orientation
  • Well developed communication and analytical skills
  • Good knowledge of the operating systems and relevant hard- or software
  • Good problem-solving skills and focus on quality
  • Serenity in challenging situations

 

For nearly 14 years Undutchables works with full satisfaction together with Together Abroad.
We started with just posting our jobs on their job board, and throughout the years our cooperation has grown into a valuable partnership.

Since last year Together Abroad present their workshop “How to find a job in The Netherlands” also at the 4 Undutchables offices to our candidates. We are happy to be able to provide such great and reliable service to our candidates.
And we look forward to continue our fruitful cooperation in the future.

Kirsten Jansen - van den Broek Undutchables

We have worked with Together Abroad as advertisers since their inception in 2009.

During this time, we have found them to be very responsive to our needs and very pleasant people to work with.


I would certainly recommend them as reliable and responsive business partners with an eye to the market and having their fingers on the pulse of the Dutch employment sector.

 

Ray Paker - Madison Parker International

I have known Linda since the inception of Together Abroad and have always been impressed by her passion for the world of internationals and the energy and drive they have invested in their business.

She have built an important portal for the international community in the Netherlands providing information, trainings and job opportunities to this group.

The job board is an important resource to Adams and gives us greater exposure to the jobs we advertise and an additional source of candidates.

 

Maureen Adam - Adam's Multilingual Recruitment